At Her Matcha, we take great care in ensuring your matcha reaches you in perfect condition. We offer standard and express shipping options across Australia. Once your order is placed, you’ll receive tracking details to follow your package every step of the way.

We pride ourselves on quick, reliable delivery. Please allow 1-3 business days for processing, followed by these estimated delivery times:

• Standard Shipping: 3-7 business days

• Express Shipping: 2-3 business days

Shipping Restrictions
Currently, we only ship within Australia and do not deliver to PO boxes or international addresses.

Shipping Costs
At Her Matcha, we offer a flat rate of $10 for standard shipping and $20 for express shipping across Australia. During checkout, you can view these options before finalising your order.

Delivery Address
To ensure smooth delivery, please provide accurate and complete address details, including your street address, apartment number, and contact number.

Signature Upon Delivery
For certain orders, we may require a signature upon delivery for added security. If you’re not available, a delivery card will provide instructions for collection or rescheduling.

Trusted Shipping Partners
We partner with reputable shipping providers to guarantee that your order arrives safely and efficiently, ensuring your matcha journey begins without a hitch.

Order Tracking
Once your order ships, we’ll send you a tracking number via email, so you can follow your matcha from our hands to yours.

Contact Us
For any questions regarding your order, shipping, or returns, our friendly customer service team is here to help. Contact us at hello@hermatcha.com.au